We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
We use the UTC timestamp to generate the hash for validation. Before we were allowing the hash to be valid for 30 minutes, but now we have updated it to be valid for 30 seconds alone. Please check if your SSO server is in sync with the UTC time.
If your server is in sync, and you're still getting the session expired error, please drop an email to support@freshdesk.com.
