How can I start a conversation with an external member using Freshconnect?
Modified on: Tue, 18 Dec, 2018 at 1:29 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you want to start a discussion with a person outside the organisation, you would just have to type out '@' in the discussion and click on invite to discussion and enter the person's email address to invite them to this discussion.
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