Is it possible to hide certain ticket fields to certain agents?
Modified on: Mon, 15 Oct, 2018 at 6:04 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can integrate Freshdesk with the app called 'Hide/Disable Ticket Fields'.
When there are several irrelevant default and custom Ticket fields it is time-consuming for an agent to scroll through these fields while creating/updating a ticket. All Ticket fields except the mandatory fields will be available to Hide and/or Disable.
- Ability to display tickets fields relevant to agents
- Useful when a ticket field is used to hold background information that is of no relevance of value to an agent
- Reduce unnecessary clutter on agents’ interface
- Improve agents’ productivity
Refer this link for more details.
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