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Solution home Freshdesk FAQ Ticketing Workflow

Where can I find the customer fields in ticket page?

Modified on: Fri, 25 Jun, 2021 at 6:32 PM

You will not be able to filter the tickets using the Customer fields. However, if you want to view the Contact details in the Ticket details page you can make use of the Requester widget available under Admin > Support Operations > Customer fields > Customize Requester widget. This is a feature available from the Estate plan.