What is the difference between the old Sprout and new Sprout plans?
Modified on: Fri, 26 May, 2023 at 3:58 PM
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There are a few differences in the New Sprout 2017 plan when compared to the previous version of Sprout.
Features Sprout Plan Old Sprout Plan Agents Unlimited 3 free agents Split Tickets No Yes Add as Watcher No Yes Traffic Cop No Yes Custom Ticket Views
No Yes Shared Views No Yes Supervisor No Yes Observer No Yes SLA Reminder No Yes SLA Violation Escalation
No Yes Email Commands No Yes Assume Identity No Yes Agent Portal Rebranding
No Yes access to Custom Apps
No Yes Auto Suggest solutions on the Customer Portal while creating a new ticket
No Yes Custom Ticket Fields
No Yes Reporting on Custom Fields
No Yes Custom Company Fields
No Yes Custom Contact Fields
No Yes Custom Statuses No Yes Auto Refresh Ticket List
No Yes Occasional Agents
No Yes BASIC SOCIAL = ( 1 FB account)
Yes No
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