There are a few differences in the New Sprout 2017 plan when compared to the previous version of Sprout.



 New SproutOld Sprout
AgentsUnlimited3 free agents
Split TicketsNoYes
Add as WatcherNoYes
Traffic Cop NoYes
Custom Ticket Views 
NoYes
Shared Views NoYes
SupervisorNoYes
Observer NoYes
SLA ReminderNoYes
SLA Violation Escalation
NoYes
Email CommandsNoYes
Assume IdentityNoYes
Agent Portal Rebranding 
NoYes
access to Custom Apps 
NoYes
Auto Suggest solutions on the Customer Portal while creating a new ticket
NoYes
Custom Ticket Fields 
NoYes
Reporting on Custom Fields
NoYes
Custom Company Fields
NoYes
Custom Contact Fields
NoYes
Custom StatusesNoYes
Auto Refresh Ticket List
NoYes
Occasional Agents 
NoYes
BASIC SOCIAL = ( 1 FB account, 1 Twitter handle, no keyword streams/search)
YesNo