We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
There are a few differences in the New Sprout 2017 plan when compared to the previous version of Sprout.
| Features | Sprout Plan | Old Sprout Plan |
| Agents | Unlimited | 3 free agents |
| Split Tickets | No | Yes |
| Add as Watcher | No | Yes |
| Traffic Cop | No | Yes |
Custom Ticket Views | No | Yes |
| Shared Views | No | Yes |
| Supervisor | No | Yes |
| Observer | No | Yes |
| SLA Reminder | No | Yes |
SLA Violation Escalation | No | Yes |
| Email Commands | No | Yes |
| Assume Identity | No | Yes |
Agent Portal Rebranding | No | Yes |
access to Custom Apps | No | Yes |
Auto Suggest solutions on the Customer Portal while creating a new ticket | No | Yes |
Custom Ticket Fields | No | Yes |
| No | Yes | |
Custom Company Fields | No | Yes |
Custom Contact Fields | No | Yes |
| Custom Statuses | No | Yes |
Auto Refresh Ticket List | No | Yes |
Occasional Agents | No | Yes |
BASIC SOCIAL = ( 1 FB account) | Yes | No |
