Working with Contacts & Companies
Modified on: Fri, 14 Jun, 2019 at 4:20 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Freshdesk helps you keep track of all the customers reaching out to your helpdesk, letting you create and save them as contacts under the Customers tab. You would also be able to group specific contacts and map them to a company.
When a ticket is created by a new requester, a contact is automatically created in your helpdesk. These contacts can be seen in the Contacts tab.Read more here.
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