Is it possible to send a satisfaction survey for tickets that came through Facebook?

Modified on: Fri, 26 May, 2023 at 3:38 PM

Freshdesk

Sprout

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Estate

Forest

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Freshdesk Omni

Growth

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Enterprise

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

Satisfaction surveys would be triggered through email notification. When a social ticket is created, we just fetch the username of the user. So ideally, there is no direct option to send a CSAT survey for social tickets.
But you could integrate any third party tool and attach a survey link manually.