Custom reports are part of the Estate’19 plan. If you belong to the Estate’17 plan (annual billing), you can choose to upgrade to Estate’19 plan for free. If you belong to Estate’17 plan (monthly billing), you can upgrade by paying an extra of $6/agent/month in addition to $59/agent/month.
I belong to Estate plan. But, why am I not able to create a custom report?
Modified on: Fri, 6 Mar, 2020 at 11:55 AM
Freshdesk
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Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base