We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
You can use the disable ticket fields API to disable certain fields in the contact form. You can use this along with the prefill API to fill a ticket field and disable it so that your customers wouldn't be able to edit it.
You can also disable any custom field in the contact form. If you're disabling a required field, it needs to prefilled.
To see a full list of attributes that can be passed to the disable API, check out the API documentation
