There will always be incidents where irrespective of the measures in place a customer or agent inputs a full PAN into locations outside of the dedicated PCI Field on Freshdesk. This is termed as inadvertent exposure.
What is inadvertent exposure?
Modified on: Thu, 3 Sep, 2020 at 4:40 PM
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base