Exploring Curated Reports

• Average first response time in Analytics (Helpdesk Performance)

  Fri, 26 May, 2023 at 4:08 PM
• Average resolution time in Analytics (Helpdesk Performance)

  Thu, 27 Apr, 2023 at 4:39 PM
• Average response time in Analytics (Helpdesk Performance)

  Fri, 26 May, 2023 at 4:05 PM
• Average first assign time in Analytics (Helpdesk Performance)

  Thu, 27 Apr, 2023 at 4:41 PM
• First contact resolution in Analytics (Helpdesk Performance)

  Fri, 26 May, 2023 at 4:06 PM