We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

There are three ways in which a ticket can end up in the Spam folder -

1. Manually marked as Spam by an Agent.

2. Ticket marked as Spam by an Automation rule such as the Ticket creation or the Ticket Update rule.

3. Any ticket raised from a deleted user in Freshdesk would go to Spam automatically.