We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You'll receive this error if your custom/vanity URL is not secure. To fix this, you can obtain a free SSL certificate from us for the custom URL by reaching out to support@freshdesk.com