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Can individual SLA policies be set up for different companies?

Modified on: Tue, 18 Apr, 2023 at 10:39 AM

Freshdesk has multiple SLA policies that could be set up to apply to four categories - Sources, Types, Groups, Companies, and Products. Kindly make sure you are on the Pro ( previously Estate) plan for this. 


Please navigate to Admin --> Workflows --> SLA policies --> Edit, where you can choose the option to have the concerned SLA adhered to by only specific companies, under the section Apply this to -> Companies.