We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Yes, please navigate to Admin > Channels > Email. Here, you could see the list of support email addresses that could be associated with the products added in Admin > Support Operations > Multiple products. 

Kindly click on edit next to the support address and choose the product under "Link this support email with a product." Note that this product should already be added to the helpdesk.