We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Note: The per-minute rate limiting is being rolled out in batches.
The number of API calls you can make is based on your plan. This limit is applied to your account irrespective of the number of agents you have or IP addresses used to make the calls.
We're currently moving all Freshdesk accounts from a per-hour limit to a per-minute limit. In this article, we'll give you details on both.
Call limits per minute
| Plan|| Calls per minute |
Maximum limit per endpoint
|100||Ticket Create - 40|
Ticket Update - 40
Tickets List - 50
Contacts List - 50
|Pro||400||Ticket Create - 160|
Ticket Update - 160
Tickets List - 100
Contacts List - 100
|Enterprise||700||Ticket Create - 280|
Ticket Update - 280
Tickets List - 200
Contacts List - 200
For more details, visit our developer portal.
If you are looking to increase your API limit, or move to the per-minute limiting, please drop an email to firstname.lastname@example.org with details on your use-case and we'll help you sort this out.
Please note: For every trial period the API limit is 50 per minute.