We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

To create custom quests, please navigate to Admin > Agent Productivity > Arcade > Quests and choose to either edit the default quests or add new ones of your choice. 

This article will give you a step-by-step insight into how you can create new quests.