We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

This usually happens when you configure notifications in JIRA and it is linked to one of the support addresses configured in Freshdesk. 

You can just remove the support email address from the notification settings within JIRA to prevent this.