We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

To upgrade your plan, please head to Admin -> Account -> Plans and Billing

There, you would find the different plans along with the provision to specify the number of agents, kindly select the "Choose the plan" option to proceed with your upgrade.

If you are on an Offline mode of payment (non-credit card method), you won't be able to edit your plan from the UI. In that case, please get in touch with Freshdesk Support (support@freshdesk.com) and your plan will be upgraded accordingly.