We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
You can enable or disable email notifications for a wide range of workflows within Freshdesk with a simple click of a button.
Here's how you do it.
Navigate to Admin from the menu. Select Workflows and click on EmailNotifications.
You will notice that there are four types of notifications on this page.
Agent Notifications alert the agent when a customer replies to a ticket, when a ticket is assigned to an agent, and so on
Requester Notifications alert a customer when an agent solves a ticket, closes a ticket, sends a password reset email, and so on.
CC Notifications alert the email addresses added in the CC field when a new ticket is created or when a public note is added.
and Reply Templates customize and prefill default information in agent ticket replies, such as dynamic content like the requestor name, ticket URLs, and agent signatures.
You can toggle ON/OFF the green button next to any email notification to enable or disable them.