Login
Support home ›

Resources

Community › Video Library › Agent Training ›

Products

Freshservice › Freshdesk › Freshchat › Freshcaller › Freshsales › Freshteam › Freshworks Neo › Freshsurvey ›
Solution home Freshdesk FAQ Reports

How is the "Tickets Re-opened" metric calculated if a ticket is reopened multiple times?

Modified on: Thu, 20 Jul, 2017 at 8:59 PM

When a ticket is re-opened multiple times it is taken as a single count during report generation. 


It would show the number of tickets that were reopened during that given time-period upon applying the filter within the concerned report.