System and Browser requirements for Freshdesk

Modified on: Fri, 16 Aug, 2024 at 10:35 AM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

Check with your system administrators to ensure the following system and browsers are available.

Requirement Type	Details
Operating System	Ensure your computers are installed with either: Windows 7.0 or Higher OSX 10.12.1 or Higher For the OS to run smoothly, refer to Microsoft or Apple websites on their minimum hardware requirements.
Browser	The latest 2 versions of any of: Chrome Firefox Safari Edge
Browser features	Enable the following: JavaScript Cookies LocalStorage HTTPS - TLS v1.2 (strong cipher suites: ECDHE-RSA-AES256-GCM-SHA384 and ECDHE-RSA-AES128-GCM-SHA256) or Higher
Mobile Operating System	Freshdesk apps are available on both the App Store and Google Play. Minimum versions: iOS: 10.0 or higher Android: 7.1.1 or higher