We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
No. Only Freshdesk (standalone version) via the vault service is PCI compliant, whereas Freshdesk Omnichannel is not. Although Freshdesk isn’t intended to be used as a billing platform, cardholder data as per the PCI-DSS can be stored. The information is encrypted and is made available on-demand only to users who have the privilege to access the data.