Once you publish an article, your customers will be able to view the solution articles in your Knowledge Base to get answers to questions they have.


1. At the end of every article, the reader is given the option of providing feedback under the Did you find it helpful? section. 



A Yes or a No vote amounts to a like or a dislike that is visible in the Article Analytics section. 


Note: If you are on the Estate or Forest plan, you will be able to disable the 'Did you find it helpful?' section using Portal Customization. Copy the code given below and paste it under Admin > Portal > Customize portal > Stylesheet.

.article-vote { 
  display:none;
}


2. When a reader selects No, he/she is given an option to provide more feedback. 



3a. Once feedback is provided, it gets converted into a ticket that your support team will be able to look into.


 

The author of the article will automatically be marked as a watcher on this ticket. The author can then come up with ideas for improving content.


3b. Feedback on the article is visible under the Feedback section in the specific Article View page. 



3c. Feedback on all the articles would be visible in the Solutions Home page. 




Once you publish an article, your customers will be able to view the solution articles in your Knowledge Base to get answers to questions they have.


1. At the end of every article, the reader is given the option of providing feedback under the 'Did you find it helpful?' section. 



A Yes or a No vote amounts to a like or a dislike that is visible in the Article Analytics section. 


Note: If you are on the Estate or Forest plan, you would be able to disable the 'Did you find it helpful?' section using Portal Customization. Use the below code and copy-paste it under Admin > Portal > Customize portal > Stylesheet:

.article-vote { 
  display:none;
}


2. When a reader selects the No option, he/she is given an option to provide more feedback. 



3a. Once feedback is provided, it would get converted into a ticket that your support team will be able to look into.


 

The author of the article will automatically be marked as a 'watcher' on this ticket and can also quickly navigate to the corresponding tickets with the help of built-in Smart Notifications. The author can then come up with ideas for improving content.


3b. Feedback on the article would be visible under the Feedback section in the specific Article View page. 



3c. Feedback on all the articles would be visible in the Solutions Home page.