Why are Agent signatures not present while replying to Social tickets even though they have been configured?
Modified on: Wed, 3 May, 2017 at 6:03 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The agent signatures will not be present when replying to a Facebook or Twitter post because the replies will be going from the support handle and not that of the agents'. Similarly, the ticket links will not be present either.
Did you find it helpful?
Can you please tell us how we can improve this article?