Login
Support home ›

Resources

Community › Video Library › Agent Training ›

Products

Freshservice › Freshdesk › Freshchat › Freshcaller › Freshsales › Freshteam › Freshworks Neo › Freshsurvey ›
Solution home Freshdesk FAQ Social

Why are Agent signatures not present while replying to Social tickets even though they have been configured?

Modified on: Fri, 26 May, 2023 at 3:30 PM

The agent signatures will not be present when replying to a Facebook post because the replies will go from the support handle and not the agents'. Similarly, the ticket links will not be present either.