When an agent logs out for the day, does it disable the automatic ticket assignment?
Modified on: Mon, 17 Jul, 2017 at 10:55 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When an agent logs out of the system, the automatic assignment or round robin is not toggled off.
The settings pertaining to this feature would have to be turned off by the agent or Administrator and this could be checked under the Dashboard -> Agents availability -> Ticket assignment.
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