We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
You can automatically assign tickets to agents in various groups by enabling the automatic assignment option for the corresponding group. Below are the steps to enable that;
Login to your Freshdesk account as an administrator.
Navigate to Admin from the menu. Under Team, click on Groups.
Select the group for which you want to enable automatic assignment and click the ‘Edit’ icon.
Go to Group Properties and enable ‘Automatic ticket assignment.’
Choose the appropriate assignment mode and agent availability parameter.
