Are there any limitations in the drill-down option for the Reports?

Modified on: Thu, 20 Jul, 2017 at 2:02 AM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

Please find the limitations in the number of drill down options available for reports given below:

A maximum of 5 filters (fields) can be applied in each report.
Each of these 5 fields can include a maximum of 50 values.
A maximum of 25 tickets that were most recently modified will be shown when you click on a bar graph. The rest have to be exported.