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Solution home Freshdesk FAQ Ticketing Workflow

Can I edit the requester details directly from the requester widget?

Modified on: Tue, 25 Jul, 2017 at 9:18 PM

Except the Email, all the requester details can directly be edited from the widget. To edit the contact field values from within the Requester Widget, click on the "Edit" option within the Requester Info section. This would open a pop-up with the fields on the Requester Widget, from where you could edit the values of those Contact/Company Fields.