Can a related ticket be unlinked ?
Modified on: Thu, 6 Apr, 2017 at 5:20 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Yes it is possible. Click the icon on the top right corner of the linked ticket widget. This permanently unlinks the ticket from that tracker and CANNOT be undone.
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