Can we edit the the related ticket widget ? i.e show more details of the tracker?
Modified on: Thu, 6 Apr, 2017 at 5:26 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
No it is not possible to show more details of the tracker in the widget. In order to get more details of the tracker , the agent can view it separately.
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