Can we edit the the related ticket widget ? i.e show more details of the tracker?

Modified on: Thu, 6 Apr, 2017 at 5:26 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

No it is not possible to show more details of the tracker in the widget. In order to get more details of the tracker , the agent can view it separately.