We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
The response time does not depend upon the Status of a Ticket.
So, if a ticket is moved to Waiting on Customer or Pending, the time spent in those statuses would also be considered for response time.
