If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base
Check with your system administrators to ensure the following system and browsers are available.
Requirement Type
Details
Operating System
Ensure your computers are installed with either:
Windows 7.0 or Higher
OSX 10.12.1 or Higher
For the OS to run smoothly, refer to Microsoft or Apple websites on their minimum hardware requirements.
Browser
The latest 2 versions of any of:
Chrome
Firefox
Safari
Edge
Browser features
Enable the following:
JavaScript
Cookies
LocalStorage
HTTPS - TLS v1.2 (strong cipher suites: ECDHE-RSA-AES256-GCM-SHA384 and ECDHE-RSA-AES128-GCM-SHA256) or Higher
Mobile Operating System
Freshdesk apps are available on both the App Store and Google Play. Minimum versions: