If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

Check with your system administrators to ensure the following system and browsers are available.


Requirement TypeDetails
Operating System

Ensure your computers are installed with either:

  • Windows 7.0 or Higher
  • OSX 10.12.1 or Higher

For the OS to run smoothly, refer to Microsoft or Apple websites on their minimum hardware requirements.

BrowserThe latest 2 versions of any of:
  • Chrome
  • Firefox
  • Safari
  • Edge
Browser featuresEnable the following:
  • JavaScript
  • Cookies
  • LocalStorage
  • HTTPS - TLS v1.2 (strong cipher suites: ECDHE-RSA-AES256-GCM-SHA384 and ECDHE-RSA-AES128-GCM-SHA256) or Higher
Mobile Operating System

Freshdesk apps are available on both the App Store and Google Play. Minimum versions:

  • iOS: 10.0 or higher
  • Android: 7.1.1 or higher