How do I enable the Linked Ticket feature on my account?
Modified on: Wed, 5 Jul, 2017 at 10:18 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You could install the app for Linked Tickets under Admin-->Apps-->Get More Apps-->Advanced Ticketing, Agent Productivity-->Install. This would add and enable the Linked Tickets feature on your Freshdesk Account.
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