How can I view the Ticket Properties of a ticket using API?

Modified on: Thu, 6 Jul, 2017 at 8:40 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

You could use the API to "View a Ticket" and as part of the response, you would be able to receive the Tag added to the ticket.

Command : Get

Callback URL : /api/v2/tickets/[id]

Sample Curl : curl -v -u username:password -H "Content-Type: application/json" -X GET 'https://domain.freshdesk.com/api/v2/tickets/20'