How can I view the Ticket Properties of a ticket using API?
Modified on: Thu, 6 Jul, 2017 at 8:40 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You could use the API to "View a Ticket" and as part of the response, you would be able to receive the Tag added to the ticket.
Command : Get
Callback URL : /api/v2/tickets/[id]
Sample Curl : curl -v -u username:password -H "Content-Type: application/json" -X GET 'https://domain.freshdesk.com/api/v2/tickets/20'
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