What will happen to my reports if I delete an invalid ticket?
Modified on: Thu, 13 Dec, 2018 at 5:43 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Tickets that are marked as spam, deleted and those that are merged will not be considered in the Reports. The metric for that ticket will not be included.
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