The Single line text fields, Multi line text fields, Number fields and check boxes will not be available in the filters of the ticket list view page.
Ticket field that I created is not present in the filters
Modified on: Mon, 17 Dec, 2018 at 3:08 PM
Freshdesk
Freshdesk
Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
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