We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
The ideal way to export tickets is to set the time range under the 'Filter Tickets By' section in the 'Export Tickets' section. First, choose the preferred file format, set the desired range select the required fields to export and click 'Export'. Ensure that the FILTERS section in the Tickets list view does not have any date range specified (or) set as Any time. If any date range is set there, the export will only include tickets from that specified range.
