When I export the tickets for a certain period of time, why don't I get the full count in export?
Modified on: Mon, 17 Dec, 2018 at 3:03 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When fetching the tickets export, you will apply the filters with a required date range. After clicking on Export option, the 'Export tickets' page will open. You have to apply the same filters again under 'Filter tickets by' and then fetch the export.
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