Where is the Spam folder?
Modified on: Mon, 6 Apr, 2020 at 9:46 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can access the 'Spam' folder by clicking on the hamburger menu in the Ticket list page.
You'll be able to see all the default and custom ticket views of your helpdesk here. Click on 'Spam' to go to the Spam view.
Did you find it helpful?
Can you please tell us how we can improve this article?