You cannot create mailing lists in Freshdesk. However, you can make use of the Mailchimp integration with Freshdesk to create mailing lists in Mailchimp and to send out emails in bulk. Please refer this link for more details about Mailchimp.
Can I create mailing lists when writing emails?
Modified on: Mon, 17 Dec, 2018 at 3:45 PM
Freshdesk
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Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
Current plans
Previous plans
If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base