There is no limit for the number of occasional agents in your account. You could add as many occasional agents as you want. But occaisonal agents need a day pass to login to the account. For further information please refer this link.
Is there also limit for adding Occasional agents?
Modified on: Thu, 13 Dec, 2018 at 5:36 PM
Freshdesk
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Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base