With the Freshdesk - Google Calendar integration, you can create and edit events from inside Freshdesk, and stay on top of all the things you need to do. This way, you don't have to cut your standup in half to assist a customer.
Quick Guide to setup your Freshdesk - Google Calendar integration
Login to your support portal.
- Go to Admin > Helpdesk Productivity > Integrations.
- Click Enable on Google Calendar.
- Permit access to Freshdesk by clicking on Accept.
- You can see the Calendar widget next to the tickets.
You can add an event associated with the ticket by clicking on Add event. You can also see the other events on that day to make sure that this event doesn't coincide with other events you are attending.
The event you add will be updated in the calendar automatically.
Please note that you can integrate only one calendar with your Freshdesk account, and the calendar will be shared by all your agents.