With the Google Calendar app for Freshdesk, you can create and edit events from inside Freshdesk, and stay on top of all the things you need to do. This way, you don't have to cut your standup in half to assist a customer.
Quick Guide to setup your Freshdesk - Google Calendar integration
Login to your support portal.
- Go to Admin > Helpdesk Productivity > Apps.
- Click on "Get More Apps". Search and select "Google Calendar"
- Click Install.
- Permit access to Freshdesk by clicking on Accept.
- You can see the Calendar widget next to the tickets associated with the Google ID you just logged in with.
NOTE: Only the agent who enabled the integration will be able to use it initially. Other agents will see the Calendar widget with the warning "Please authorize Freshdesk to access your calendar information" when they visit the ticket details page. These agents will have to click on "Authorize Now" and select their own Google Accounts to associate with the helpdesk. Once they've done so, they will be able to link ticket events to their own Google calendars.
You can add an event associated with the ticket by clicking on Add event. If you've already created another event for that ticket, it will be visible.
- The event you add will be updated in the calendar automatically.
NOTE: Events created are private to that calendar. If multiple agents have linked their helpdesk accounts to the same calendar, they will be able to see events associated with that ticket. Details will be visible till the event occurs. If another agent visits a ticket that you have already created an event for and they have a different calendar linked, they will not be able to see it.