Automatic Ticket Distribution

• Is there a way to prevent automatic ticket assignment when an agent replies to an unassigned ticket?

  Fri, 25 Jun, 2021 at 7:43 PM
• Is it possible to automatically assign tickets based on agent workload?

  Fri, 25 Jun, 2021 at 7:44 PM
• Is there a report on the total time that an agent has been available for ticket assignment?

  Mon, 17 Jul, 2017 at 10:57 PM
• How do I enable Round Robin Ticket Assignment in my account?

  Fri, 25 Jun, 2021 at 7:46 PM