Manage Agents and Teams

• Add or Edit Support Agents

  Fri, 5 Dec, 2025 at 4:27 PM
• Understand Full-time vs Occasional Agents

  Wed, 5 Feb, 2025 at 11:25 AM
• Organize Agents into Groups

  Thu, 18 Dec, 2025 at 11:46 AM
• Deactivate or Delete Support Agents

  Thu, 11 Jul, 2024 at 12:28 PM
• Setting up Agent Shifts in Freshdesk

  Mon, 1 Dec, 2025 at 4:38 PM