We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Only Freshdesk integrations that depend on the time-sheet entry feature can be used alongside eCommerce tickets. All other integrations will be ineffective. The following is a comprehensive list of all time-sheet entry based Freshdesk integrations. Clicking on any of these links will take you to guides that will help you set up those integrations in your helpdesk:
You can use these integrations to access customer details on the tickets page as well as the Contacts page in your helpdesk. You can also create time-sheet entries and use these integrations to bill your customers for the service provided.