We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

In the Dashboard, the option Available agents will show all the agents who are available for the Automatic ticket assignment. An Admin or a Supervisor can make an agent available / unavailable for ticket assignment using the toggle option