The dashboard shows you the summary of all tickets in your support and gives you an easy way to navigate within the app. To see the dashboard, click on the hamburger button on the left corner above the tickets in the ticket view.
Creating a new ticket
Clicking on the hamburger icon brings out a sidebar. The "New Ticket" icon is available at the top.
- Click on the New Ticket icon to open the ticket form.
Search for the customer (requester) name on whose behalf you are creating the ticket in your helpdesk.
- Or you could add a new requester by clicking on the + icon and filling out the new contact form. You can also attach files to your ticket by clicking on the attachment icon on top.
- After you fill out the necessary details, click on the check mark icon to create the ticket.
Back in the dashboard, clicking on the “Ticket” button opens the last loaded ticket view and the “customers” button opens the list of customers in your helpdesk.
The Tickets subsection shows you the count of all open tickets in your helpdesk of different statuses.
Click on Logout - to logout from the app.