What are the different snapshots available in the new dashboard ?

Modified on: Wed, 26 Jul, 2017 at 2:18 AM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

The dashboard is available in three types of snapshots :

1. Admin Snapshot

2. Supervisor Snapshot

3. Agent Snapshot

These are role-based snapshot and would be available to the agent based on their role. i.e for an Admin of the Account, only Admin Snapshot would be available.