The upper limit to number of fields that could be added to the requester widget is 15. So, it would not be currently possible to add more than 15 fields to the Requester Widget.
I am not able to add more custom fields to the requester widget?
Modified on: Tue, 25 Jul, 2017 at 10:20 PM
Freshdesk
Freshdesk
Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
Current plans
Previous plans
If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base