As of now, status is not available as a filter in Freshdesk.
However, under the "Tickets" tab, you could filter tickets based on Status and Agent Name and Export the filtered tickets.
Is it possible to filter tickets based on ticket status?
As of now, status is not available as a filter in Freshdesk.
However, under the "Tickets" tab, you could filter tickets based on Status and Agent Name and Export the filtered tickets.